Perfumeguy.com strives to satisfy the customer and offer the highest levels of quality and service. If for any reason you are dissatisfied with our product, you may return merchandise to its original condition within 30 days of receiving your order, along with the packing slip receipt and orginial receipt of purchase. Any unopened item will not be refunded such as item broken or unsealed. There will be 20% restocking fee for any merchandise not returned in its orginial condition and packing. any shipping cost is non-refundable for undelivered, unclamied or returned packages, unless we made an error. for your safety we recommend you use insured UPS or insured postal when returning goods. To obtain return authorization number (RAN) you must get RAN from customer care serivce by eamil or phone to the (name of someone or person) by either email or (some other contact)and we will promptly process your request and refund your money. Please ensure the product is in all its! original packaging and has not been used.

** please include the following information with your return: name, street address, city, state, zip code, country, phone number, e-mail, original order confirmation number or invoice #, reason for return.

Please contact our customer service team before returning any item to get RAN . Unfortunately we cannot refund postage unless the goods were faulty at the time of delivery or the order was incorrect. We advise that you send items back by either recorded or special delivery.

We will ensure that your credit card is credited within 30 days for any returned items.